Returns

Withdrawal from the sales contract

1. The Customer who is also a Consumer is entitled to a 14-day period in which he may withdraw from the contract without giving a reason. This period expires after 14 days from the date of receipt of the product or from the date on which a person other than the carrier and indicated by the Customer came into possession of the Goods.
2. To exercise the right to withdraw from the sales contract, please inform us, the Seller, via a message containing an unambiguous declaration of return from the contract. This can be done by sending such a declaration by post or e-mail to info@bendlyfe.com.
3. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Customer to send a declaration of withdrawal from the contract before the expiry of the 14-day withdrawal period.
4. When withdrawing from the contract, the goods must be intact, without traces of use, in the original packaging, along with any additions and accessories (if they were attached to the product). Free items should also be returned.
5. Please note that the right to withdraw from the contract does not apply if the product is adapted or personalized to the Customer's specifications or is closely related to the Customer. Information regarding such products is available in the product description. When making a purchase, the Customer accepts these conditions.
6. In the event of withdrawal from the contract, it is considered not concluded and all services provided by the parties are refundable.
7. If the consumer decides to withdraw from the contract in accordance with the rules described, he is obliged to return the products covered by the contract within a period not exceeding 14 calendar days from the date of receipt of the goods (counting from the date of sending the parcel), unless the store agrees to a different deadline.
8. The store undertakes to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, refund all payments made by the customer, excluding delivery costs.
9. The store will refund the payment using the same payment method used by the consumer, unless the customer agrees to a different method of return that does not generate additional costs for him.
10. The customer bears all costs of returning the product to the store, unless the store agrees to a different return method.

Consequences of withdrawal from the contract

1. If you withdraw from this contract, we undertake to refund all payments received from you, excluding the costs of delivery of the goods, immediately and in any case no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The refund will be made using the same means of payment that you used for the original transaction. In the event of withdrawal from the contract and reimbursement of the costs of the Goods, you will not incur any fees in this respect.
2. We may withhold reimbursement until we receive the products or until you provide us with proof of return, whichever occurs first.
3. Please send us the Goods for return immediately, no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline will be met if you return the item within 14 days. You bear the costs of returning the Goods yourself. You are only responsible for any reduction in the value of the products resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the products.